Privacy Policy

Introduction

LunarVertex S.A. ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your personal information when you visit our website or use our fitness client retention services.

We are the data controller for the personal data we process, and we are committed to complying with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Data We Collect

The data we collect depends on how you interact with our services. We collect personal data that you provide directly to us, as well as information automatically collected through your use of our website.

Information You Provide

• Contact information (name, email address, phone number)
• Company information (business name, type, size)
• Communication preferences and enquiry details
• Any other information you choose to provide in forms or communications

Information Automatically Collected

• Website usage data (pages visited, time spent, clicks)
• Device information (browser type, operating system, IP address)
• Cookies and similar tracking technologies (see our Cookie Policy for details)

How We Use Your Information

We use your personal data for legitimate business purposes and only as necessary to provide our services and comply with legal obligations. Here's how we use your information:

• To respond to your enquiries and provide customer support
• To deliver our fitness client retention services and consultation
• To communicate with you about our services, updates, and relevant information
• To improve our website functionality and user experience
• To analyse website performance and user behaviour
• To comply with legal obligations and protect our legitimate interests
• To send marketing communications (only with your consent)

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for marketing communications or cookie usage
• Contract Performance: To fulfil our contractual obligations when providing services
• Legitimate Interests: For business operations, website improvement, and fraud prevention
• Legal Compliance: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• With trusted service providers who assist us in operating our business (e.g., hosting, analytics)
• When required by law or to protect our legal rights
• In connection with a business transfer, merger, or acquisition (with appropriate safeguards)
• With your explicit consent for specific purposes

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Our typical retention periods are:

• Contact enquiries: 3 years from last contact
• Client data: 7 years after contract termination (for legal compliance)
• Website analytics: 26 months (Google Analytics default)
• Marketing data: Until consent is withdrawn or 3 years of inactivity

After these periods, we securely delete or anonymise your personal data unless we have a legal obligation to retain it longer.

Your Rights

Under GDPR and applicable privacy laws, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for marketing
• Right to Withdraw Consent: Withdraw consent for processing based on consent

To exercise any of these rights, please contact us using the information provided in the Contact section below.

International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we need to transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved mechanisms to protect your data.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos) if you believe we have not handled your personal data in accordance with applicable law.