About LunarVertex

Dedicated to helping fitness businesses across Europe build stronger member relationships and achieve sustainable growth through proven retention strategies.

Our Story

LunarVertex was founded with a clear mission: to address the critical challenge of member retention that fitness businesses face across Europe. We recognised that whilst the fitness industry continues to grow, many gym operators struggle with high churn rates and low member engagement.

Based in Madrid, our team combines deep industry expertise with data-driven methodologies to develop retention strategies that work. We understand that every fitness business is unique, which is why our approach is always tailored to the specific needs, demographics, and goals of each client.

Since our establishment, we have helped fitness centres, gyms, and wellness facilities across the European Union reduce member churn, increase engagement, and build sustainable revenue growth through improved retention.

Modern fitness facility interior

Our Mission & Values

We are driven by core principles that guide our approach to helping fitness businesses succeed.

Our Mission

To empower fitness businesses across Europe with the strategies, tools, and expertise needed to build lasting member relationships, reduce churn, and achieve sustainable growth through exceptional member retention.

Our Vision

To become the leading partner for fitness businesses seeking to transform their member retention capabilities, creating a more sustainable and member-focused fitness industry across Europe.

Data-Driven Excellence

We believe in making decisions based on solid data and proven methodologies, ensuring our strategies deliver measurable results.

Partnership Approach

We work as true partners with our clients, understanding their unique challenges and collaborating to achieve their goals.

Continuous Innovation

We constantly evolve our strategies and methods to stay ahead of industry trends and deliver cutting-edge solutions.

Why Fitness Businesses Choose LunarVertex

Our unique combination of industry expertise, proven methodologies, and personalised approach sets us apart in the fitness retention consulting space.

Yoga class in progress

Deep Industry Understanding

Our team has extensive experience working within the fitness industry, from boutique studios to large gym chains. We understand the unique challenges, seasonal patterns, and member behaviour dynamics that affect retention in this sector.

  • Years of fitness industry experience
  • Understanding of European market dynamics
  • Knowledge of diverse fitness business models

Proven Track Record

Our retention strategies have been tested and refined across numerous fitness businesses throughout Europe. We focus on sustainable, long-term improvements rather than short-term fixes.

  • Measurable retention improvements
  • Sustainable revenue growth strategies
  • Long-term client partnerships
Fitness professionals working together

Our Approach

We follow a systematic methodology that ensures our retention strategies are tailored to your specific business needs and deliver measurable results.

1

Discovery & Analysis

Comprehensive assessment of your current retention performance, member data, and business objectives.

2

Strategy Development

Custom retention strategy design based on your specific business model, member demographics, and goals.

3

Implementation

Systematic rollout of retention initiatives with full support and training for your team.

4

Monitoring & Optimisation

Ongoing performance tracking and strategy refinement to ensure continuous improvement.

Company Information

LunarVertex S.A. is a registered Spanish company specialising in fitness client retention strategies. We are fully compliant with European Union regulations and committed to the highest standards of business practice.

Legal Entity

LunarVertex S.A.

Registration Number: B82346251

VAT Number: ESB82469512

Location

Paseo Marítimo 57

Madrid, 28437

Community of Madrid, Spain

Compliance

EU GDPR Compliant

Spanish Business Law Compliant

Professional Indemnity Insured

Get in Touch

Ready to transform your member retention? Contact our team to discuss how we can help your fitness business achieve its goals.

Monday - Friday: 8:00 - 17:00
Schedule a Consultation